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Public Payments and the Vendor in the Middle

The agency name on the bill is not always the company that can take the payment.

By Vlogic Advisors DeskReviewed November 3, 20264 min read

Residents experience a payment page as the agency. The path often runs through a processor the agency does not operate.

Two reported patterns

Government Technology (GovTech) reports that a ransomware attack on a single payment processor took down payment systems at multiple local governments. Exposure includes the vendors a payment flow depends on.

Government Technology (GovTech) reports that Texas is replacing its title and registration platform in phases over six years while the current system stays running. That is a concrete picture of modernizing a system people use every day without a risky single cutover.

Opinion — Vlogic Advisors

Ask which payment paths are yours and which belong to a processor, and what residents can still do if that processor stops. For a system in daily use, keep the current platform in service until the replacement has taken a real share of the work. Pair this with the modernization roadmap, which covers AI and governance.

Reviewing a public payment path or a long replacement? Talk to Vlogic Advisors about a review of your stack.

Sources

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