Insights
Practical perspectives on AI and business technology — connectivity, Microsoft, security, and data.
Our articles
NaaS vs. SD-WAN: What Each Does, and How to Choose
Read the insightCopper and DSL Are Going Away: Check Your Alarms, Fax, Elevators and POS Lines
Read the insightA Practical Checklist for Rolling Out AI in a Small or Mid-Sized Business
Read the insightRestaurant Ordering Tech: Phones, AI Order-Taking and POS Integration
Read the insightTechnology and Trucking: Fixing the Fragmented Fleet Network
Read the insightIndustry links
Summaries are ours. Figures are as reported by each publisher; follow the link for full context. Reviewed November 2, 2026.
The State of AI
McKinsey & Company · 2026Nearly nine in ten respondents say their organizations use AI regularly, but 37% attribute any EBIT impact to it. High performers were far more likely to redesign workflows.
Large Firms With at Least 20 Employees Biggest AI Users
U.S. Census Bureau · May 2026Business AI use hovered between 17% and 20% from December 2025 to May 2026, with larger firms the biggest users. The data covers that period, not current adoption.
NaaS hasn't lived up to the hype. Is it still worth it?
Network World · Oct. 30, 2026 (updated Nov. 2)Network World reports Gartner puts NaaS at 1% to 5% market penetration and relays Gartner's cautions on unpredictable pricing and lock-in.
SASE Revenue Grows Above 20 Percent as SD-WAN Reaccelerates in 2Q 2026
Dell'Oro Group · Sept. 15, 2026Dell'Oro says SASE grew more than 20% year over year for a fifth straight quarter, with evidence of selective replacement of aging branch infrastructure.
Agentic AI Handles 120,000 Daily Chats Using Amazon Nova at Ryanair
AWS Customer storyRyanair's assistant handles about 120,000 chats a day in seven languages; the airline tested five models against 12,000 real customer questions.
How Azure AI helped Air India reinvent customer service
Microsoft Customer storyAir India's assistant handles about 40,000 queries a day, and customers who prefer a person can still choose one.
Nestlé brings faster, AI-powered answers to consumers with Agentforce
Salesforce · Oct. 23, 2026 Customer storyNestlé reports its agent resolved 40% of inquiries in pilots and hands off to a person with the full conversation history.
State of the Restaurant Industry 2026
National Restaurant Association (PDF)26% of surveyed operators use AI-related tools, but only 6% use AI for customer orders.
Bojangles is expanding drive-thru AI system to all restaurants
Nation's Restaurant News · Oct. 22, 2026Covers real-time voice-to-POS connectivity and cites Technomic data that 23% of consumers find AI drive-thru ordering appealing.
$30,000 In Sales Per Week: How Voice Ordering Technology Is Changing This Pizza Chain's Operations
Hospitality Technology · April 20, 2026One operator's account of testing phone AI, integrating it with the POS and letting callers opt out.
Fuel Prices Emerge as the Trucking Industry's Top Concern
ATRI · Oct. 18, 2026ATRI's survey of nearly 3,100 stakeholders ranks fuel prices first; Transport Topics' coverage notes AI in trucking at No. 7.
New ATRI Research Identifies Key Telematics Performance Measures for Motor Carriers
ATRI · Sept. 2026The most important metrics aren't always the most used. The full report finds 48% of surveyed fleets don't integrate telematics with maintenance software.
AI is accelerating, but how can trucking use it effectively?
Transport Topics · July 31, 2026Leaders from Werner, Penske and Platform Science said AI pays off when it targets specific pain points and rests on clean data integrations.